See Shipping and ReturnsFAQs:
What is Woofworld Australia?
Woofworld Australia is an ecommerce store that specializes in pet products. We offer a wide range of high-quality products for dogs, including accessories, toys, grooming supplies, and more.
What are your top-selling products?
One of our top-selling products is the "SNAP & GO HARNESS". This harness is designed for dogs that love to pull and features a personalized name patch that glows in the dark and 2mm reflective material for safer night walks. It is a comfortable and durable choice for pet owners.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase (excluding personalised products unless faulty), you can request a return within 30 days of receiving the item. Please make sure the item is in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. To start a return, please contact us at support@woofworld.com.au.
How do I return an item?
To return an item, please contact us at support@woofworld.com.au. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back to us without first requesting a return will not be accepted.
What if my item is damaged or defective?
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@woofworld.com.au. We will evaluate the issue and make it right.
Can I exchange an item?
If you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. Please follow our return process as mentioned above. (excluding personalised products unless faulty)
Are there any items that cannot be returned?
Yes, certain items cannot be returned. This includes personalised products (unless faulty) perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please contact us for further assistance.
How long does it take to receive a refund?
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
What if I have more questions?
If you have any further questions or need assistance, please don't hesitate to contact us at support@woofworld.com.au. We are here to help!
