SHIPPING & RETURNS

When will you ship my order?

1. How long does it take to ship non-personalized items?
Non-personalized items are shipped the next day following your order.

2. What's the shipping time frame for personalized items?
Please allow 1-2 days for personalized items to be shipped.

3. I've ordered both personalized and non-personalized items. How will my order be shipped?
Your entire order will ship together once the personalized items are ready. This usually takes 1-2 days.

4. Do you offer expedited shipping options for personalized items?
Currently, we do not offer expedited shipping for personalized items. However, we ensure personalized items are shipped within 1-2 days.

5.How will I know when my order has been shipped?
You will receive a confirmation email with tracking information as soon as your order is shipped.

6. Can I change my shipping address after placing an order?
To modify your shipping address, promptly reach out to our customer service team. Address changes are possible if the order has not been shipped. Alternatively, you can redirect your parcel once it has been shipped via the courier's website.


7. Do you ship internationally?
Yes, we offer international shipping. Shipping times will vary based on the destination.

8. What should I do if my order hasn't arrived?
Please check the tracking information provided in your confirmation email. If you still have concerns, contact our customer service team for assistance.

9. Are there any additional shipping fees for personalized items?
No, there are no additional shipping fees for personalized items. Standard shipping rates apply.

10. What carriers do you use for shipping?
We utilize Australia Post for both domestic and international orders; however, for certain destinations, we opt for DHL.

1. How long does it take to ship non-personalized items?
Non-personalized items are shipped the next day following your order.

2. What's the shipping time frame for personalized items?
Please allow 1-2 days for personalized items to be shipped.

3. I've ordered both personalized and non-personalized items. How will my order be shipped?
Your entire order will ship together once the personalized items are ready. This usually takes 1-2 days.

4. Do you offer expedited shipping options for personalized items?
Currently, we do not offer expedited shipping for personalized items. However, we ensure personalized items are shipped within 1-2 days.

5.How will I know when my order has been shipped?
You will receive a confirmation email with tracking information as soon as your order is shipped.

6. Can I change my shipping address after placing an order?
To modify your shipping address, promptly reach out to our customer service team. Address changes are possible if the order has not been shipped. Alternatively, you can redirect your parcel once it has been shipped via the courier's website.


7. Do you ship internationally?
Yes, we offer international shipping. Shipping times will vary based on the destination.

8. What should I do if my order hasn't arrived?
Please check the tracking information provided in your confirmation email. If you still have concerns, contact our customer service team for assistance.

9. Are there any additional shipping fees for personalized items?
No, there are no additional shipping fees for personalized items. Standard shipping rates apply.

10. What carriers do you use for shipping?
We utilize Australia Post for both domestic and international orders; however, for certain destinations, we opt for DHL.

Do you ship international?

1. Do you offer international shipping?
Yes, we ship to international destinations.

2. What are the shipping costs for international orders?
We offer free shipping on international orders above $199. For orders below $199, standard shipping fees will apply.

3. How can I qualify for free shipping on international orders?
Simply ensure your total order value is above $199 to qualify for free shipping.

4. What shipping options are available for international orders?
We typically offer standard international shipping. Specific options may vary based on your location.

5. How long does international shipping take?
Shipping times vary depending on the destination. Typically, international shipments take between 7-21 business days.

6. Will I receive a tracking number for my international order?
Yes, you will receive a confirmation email with tracking information once your order has been shipped.

7. Are there any customs duties or import taxes on international orders?
Yes, customs duties and import taxes may apply depending on your country’s regulations. Customers are responsible for these fees.

8. Can I change my international shipping address after placing an order?
Please contact customer service as soon as possible if you need to change your shipping address. Address changes are possible if the order has not yet been shipped.

9. What should I do if my international order hasn't arrived?
First, check the tracking information provided. If you have further issues, please contact our customer service team for assistance.

10. Do you offer expedited international shipping?
Currently, we do not offer expedited shipping for international orders.

11. What carriers do you use for international shipping?
Both Australia Post and DHL are our shipping partners for select countries.


12.Can you ship to PO Boxes internationally?
No, we are unable to ship to PO Boxes for international orders. Please provide a residential address.

1. Do you offer international shipping?
Yes, we ship to international destinations.

2. What are the shipping costs for international orders?
We offer free shipping on international orders above $199. For orders below $199, standard shipping fees will apply.

3. How can I qualify for free shipping on international orders?
Simply ensure your total order value is above $199 to qualify for free shipping.

4. What shipping options are available for international orders?
We typically offer standard international shipping. Specific options may vary based on your location.

5. How long does international shipping take?
Shipping times vary depending on the destination. Typically, international shipments take between 7-21 business days.

6. Will I receive a tracking number for my international order?
Yes, you will receive a confirmation email with tracking information once your order has been shipped.

7. Are there any customs duties or import taxes on international orders?
Yes, customs duties and import taxes may apply depending on your country’s regulations. Customers are responsible for these fees.

8. Can I change my international shipping address after placing an order?
Please contact customer service as soon as possible if you need to change your shipping address. Address changes are possible if the order has not yet been shipped.

9. What should I do if my international order hasn't arrived?
First, check the tracking information provided. If you have further issues, please contact our customer service team for assistance.

10. Do you offer expedited international shipping?
Currently, we do not offer expedited shipping for international orders.

11. What carriers do you use for international shipping?
Both Australia Post and DHL are our shipping partners for select countries.


12.Can you ship to PO Boxes internationally?
No, we are unable to ship to PO Boxes for international orders. Please provide a residential address.

What is the estimated delivery time for my orders?

Shipping Time Frames:

AUSTRALIA POST

Domestic Standard: 3-5 business days

Domestic Express: 3-4 business days-

International Standard: 8-20 business days.

DHL POST

International Standard: 7-21 business days.

Shipping Time Frames:

AUSTRALIA POST

Domestic Standard: 3-5 business days

Domestic Express: 3-4 business days-

International Standard: 8-20 business days.

DHL POST

International Standard: 7-21 business days.

How do I track my package?

1. How do I track my package shipped with Australia Post?
To track your package, visit the [Australia Post Tracking Page](https://auspost.com.au/mypost/track/). Enter your tracking number in the field provided to see the status of your shipment.

2. Where can I find my tracking number?
Your tracking number can be found in the shipping confirmation email we sent you when your order was dispatched.

3. What if I didn’t receive a tracking number?
If you didn't receive a tracking number, please check your junk or spam folder first. If you still can't find it, contact our customer service team for assistance.

4. What information will I see when I track my package?
You will see detailed information about your package's journey, including its current location, transit status, and estimated delivery date.

5. How often is the tracking information updated?
The tracking information is updated regularly, typically each time your package moves to a new location or status within the Australia Post network.

6. Can I track my package in real-time?
While Australia Post provides frequent updates, real-time tracking may not always be available. However, you will receive updates at each major checkpoint.

7. My package’s tracking status hasn’t changed. What should I do?
If the tracking status hasn't changed for a while, it could be in transit between locations. If you’re concerned, please contact Australia Post customer service for more details.

8. What if my tracking information says my package was delivered, but I didn’t receive it?
First, check around your property and with your neighbors. If you still can't locate the package, contact Australia Post customer service immediately to report the issue.

9. Do I need to create an account to track my package?
No, you do not need an account to track your package. Simply enter your tracking number on the Australia Post Tracking Page.

10. Can I get notifications or alerts about my package’s status?
Yes, you can sign up for email or SMS notifications on the Australia Post website to receive updates about your delivery status.

11. What should I do if I encounter an issue with the Australia Post tracking page?
If you experience any issues with the tracking page, please try refreshing the page or clearing your browser cache. If the problem persists, contact Australia Post customer support.

12. Who should I contact if I have questions about my tracking information?
For any questions about your tracking information, contact Australia Post customer service directly. If you still need assistance, you can also reach out to our customer service team for help.

1. How do I track my package shipped with Australia Post?
To track your package, visit the [Australia Post Tracking Page](https://auspost.com.au/mypost/track/). Enter your tracking number in the field provided to see the status of your shipment.

2. Where can I find my tracking number?
Your tracking number can be found in the shipping confirmation email we sent you when your order was dispatched.

3. What if I didn’t receive a tracking number?
If you didn't receive a tracking number, please check your junk or spam folder first. If you still can't find it, contact our customer service team for assistance.

4. What information will I see when I track my package?
You will see detailed information about your package's journey, including its current location, transit status, and estimated delivery date.

5. How often is the tracking information updated?
The tracking information is updated regularly, typically each time your package moves to a new location or status within the Australia Post network.

6. Can I track my package in real-time?
While Australia Post provides frequent updates, real-time tracking may not always be available. However, you will receive updates at each major checkpoint.

7. My package’s tracking status hasn’t changed. What should I do?
If the tracking status hasn't changed for a while, it could be in transit between locations. If you’re concerned, please contact Australia Post customer service for more details.

8. What if my tracking information says my package was delivered, but I didn’t receive it?
First, check around your property and with your neighbors. If you still can't locate the package, contact Australia Post customer service immediately to report the issue.

9. Do I need to create an account to track my package?
No, you do not need an account to track your package. Simply enter your tracking number on the Australia Post Tracking Page.

10. Can I get notifications or alerts about my package’s status?
Yes, you can sign up for email or SMS notifications on the Australia Post website to receive updates about your delivery status.

11. What should I do if I encounter an issue with the Australia Post tracking page?
If you experience any issues with the tracking page, please try refreshing the page or clearing your browser cache. If the problem persists, contact Australia Post customer support.

12. Who should I contact if I have questions about my tracking information?
For any questions about your tracking information, contact Australia Post customer service directly. If you still need assistance, you can also reach out to our customer service team for help.

Can I return my order?

1. Can I return or exchange personalized items?
No, returns or exchanges for personalized items are not accepted due to change of mind. Please refer to our Sizing FAQs and Personalisation FAQs carefully before making a purchase. If you are in doubt, feel free to reach out via our **Live Chat** for assistance.

2. What is the policy for non-personalized items?
For non-personalized items, we accept returns or exchanges if the items are returned in their original condition:
- Unused
- With original packaging and tags
- Within 30 days from the delivery date

3. Can I exchange a non-personalized item?
Yes, exchanges for non-personalized items are allowed. However, the item you choose in exchange must be of equal or greater value than the original item purchased.

4. What is your return policy for non-personalized items due to a change of mind?
For non-personalized items returned due to a change of mind, we only offer store credit. The returned items must meet our criteria of being unused, with original packaging and tags, and returned within 30 days from the delivery date.

5. Who pays for the return shipping on non-personalized items?
Customers are responsible for the return shipping costs. Please keep your tracking receipt as WoofWorld Australia is not responsible for returns lost in transit.

6. What should I do if I receive a faulty item?
If your order is faulty before use, contact us at support@woofworld.com.au with photo evidence. We will provide a solution for you promptly.

7. Can final sale items be returned?
No, final sale items cannot be returned under any circumstances.

1. Can I return or exchange personalized items?
No, returns or exchanges for personalized items are not accepted due to change of mind. Please refer to our Sizing FAQs and Personalisation FAQs carefully before making a purchase. If you are in doubt, feel free to reach out via our **Live Chat** for assistance.

2. What is the policy for non-personalized items?
For non-personalized items, we accept returns or exchanges if the items are returned in their original condition:
- Unused
- With original packaging and tags
- Within 30 days from the delivery date

3. Can I exchange a non-personalized item?
Yes, exchanges for non-personalized items are allowed. However, the item you choose in exchange must be of equal or greater value than the original item purchased.

4. What is your return policy for non-personalized items due to a change of mind?
For non-personalized items returned due to a change of mind, we only offer store credit. The returned items must meet our criteria of being unused, with original packaging and tags, and returned within 30 days from the delivery date.

5. Who pays for the return shipping on non-personalized items?
Customers are responsible for the return shipping costs. Please keep your tracking receipt as WoofWorld Australia is not responsible for returns lost in transit.

6. What should I do if I receive a faulty item?
If your order is faulty before use, contact us at support@woofworld.com.au with photo evidence. We will provide a solution for you promptly.

7. Can final sale items be returned?
No, final sale items cannot be returned under any circumstances.

Who pays for return shipping?

Returns for non-personalized items due to change of mind or incorrect fit are the customer's responsibility and non-refundable. We recommend keeping your tracking details as Woofworld AU are not liable for returns lost in transit.

In the event of your order not being quite right, please contact via email or complete the contact form including photographic evidence of the issue and we will investigate, if verified, our team will issue you a return label.

Returns for non-personalized items due to change of mind or incorrect fit are the customer's responsibility and non-refundable. We recommend keeping your tracking details as Woofworld AU are not liable for returns lost in transit.

In the event of your order not being quite right, please contact via email or complete the contact form including photographic evidence of the issue and we will investigate, if verified, our team will issue you a return label.

Return to Sender?

In order for us to resend your parcel back to you, a resend shipping fee of $15.00 AUD (for AU customers) and $55.00 AUD (for International customers) will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number.

Alternatively, we can provide you store credit. A $15.00 (for AU customers) and $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit for the following reasons:

 

- Rejected parcel at the time of delivery

- Parcel not collected from local post office / parcel locker (within 10 days)

- Change of address/ incorrect address provided

- Addressee unknown/ ID cannot be verified

- Unable to access the property

- Multiple delivery attempts

- Rejected custom and duty fees

If we do not receive a response from you, we will issue a store credit. A $15.00 (for AU customers) and $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit.

In order for us to resend your parcel back to you, a resend shipping fee of $15.00 AUD (for AU customers) and $55.00 AUD (for International customers) will be charged, and an invoice will be sent separately. Upon confirmation of payment, we will email you your new tracking number.

Alternatively, we can provide you store credit. A $15.00 (for AU customers) and $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit for the following reasons:

 

- Rejected parcel at the time of delivery

- Parcel not collected from local post office / parcel locker (within 10 days)

- Change of address/ incorrect address provided

- Addressee unknown/ ID cannot be verified

- Unable to access the property

- Multiple delivery attempts

- Rejected custom and duty fees

If we do not receive a response from you, we will issue a store credit. A $15.00 (for AU customers) and $20.00 AUD (for International customers) return to sender fee is deducted from the total of your store credit.

Order not quite right? Contact Us.

Please contact us immediately via email support@woofworld.com.auand include photos of the faulty or incorrect item.

You will not be reimbursed any fees that you incur for sending back a faulty/incorrect/damaged item without seeking written advice from our customer service team.

Add additional information - Verification in the form of photos will be required and the Customer Care Team can/ will request additional photos if required. If no photos are included in your enquiry it will take longer for the Customer Care Team to provide your with a resolution.

Faulty Item - Verification requirements of photo - Photo/s shows both the issue and the Woofworld AU logo or size tag in the one photo - Photo is clear and in jpeg or pdf format only- If multiple items have issues, 1 photo and both showing Woofworld AU logo and issue - The item must not be worn at the time of the photo

Wrong/ Missing Item - Verification requirements of photo - A4 packing slip - Barcode on clear packaging and label on item - The item must not be worn at the time of the photo - Photo is clear and in jpeg or pdf format only If your order is not quite right and we do not hear from you within 5 business days we cannot assist you further.

Please contact us immediately via email support@woofworld.com.auand include photos of the faulty or incorrect item.

You will not be reimbursed any fees that you incur for sending back a faulty/incorrect/damaged item without seeking written advice from our customer service team.

Add additional information - Verification in the form of photos will be required and the Customer Care Team can/ will request additional photos if required. If no photos are included in your enquiry it will take longer for the Customer Care Team to provide your with a resolution.

Faulty Item - Verification requirements of photo - Photo/s shows both the issue and the Woofworld AU logo or size tag in the one photo - Photo is clear and in jpeg or pdf format only- If multiple items have issues, 1 photo and both showing Woofworld AU logo and issue - The item must not be worn at the time of the photo

Wrong/ Missing Item - Verification requirements of photo - A4 packing slip - Barcode on clear packaging and label on item - The item must not be worn at the time of the photo - Photo is clear and in jpeg or pdf format only If your order is not quite right and we do not hear from you within 5 business days we cannot assist you further.